Terms of Service

Last Updated: October 26, 2026

Welcome to Crafto! These Terms of Service ("Terms") govern your access to and use of the Crafto website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide reasonable notice of any material changes by posting the new Terms on this page. Your continued use of the service after any such changes constitutes your acceptance of the new Terms.

3. Use of Our Service

  • You must be at least 18 years old to make a purchase on our website.
  • You agree to use our services only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Product Information and Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Prices are subject to change without notice. All prices are in Australian Dollars (AUD) and include GST where applicable.

5. Orders and Payment

  • By placing an order, you are offering to purchase a product on and subject to these Terms. All orders are subject to availability and confirmation of the order price.
  • We accept various payment methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our site.

6. Shipping and Delivery

  • We ship across Australia. Delivery times are estimates and start from the date of dispatch, not from the date of order.
  • We are not responsible for delays caused by shipping carriers or events beyond our control.
  • Risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return unopened and unused kits within 30 days of receipt for a full refund or exchange. Custom or personalised items may not be returnable unless faulty. Please contact our customer support for return instructions. Shipping costs for returns are generally the responsibility of the customer unless the item is faulty.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Crafto or its content suppliers and protected by Australian and international copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission from us.

9. Limitation of Liability

To the maximum extent permitted by law, Crafto shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; or (c) unauthorized access, use, or alteration of your transmissions or content.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of Victoria.

11. Contact Information

If you have any questions about these Terms, please contact us: